Privacy Policy

ThreadSync ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our enterprise integration and SMS notification services.

We collect information you provide directly to us, such as:

• Contact information (name, phone number, email address)
• Organization and business information
• Support ticket information and communications
• SMS opt-in preferences and consent records
• Device information and usage data

Website analytics. We measure how this website is used so we can improve it. This analytics system is built and hosted by us, on our own infrastructure. We do not use Google Analytics or any other third-party analytics or advertising service, we do not use cookies for analytics, and we do not sell or share this data.

We do not store your IP address. Your IP address and browser user-agent are used only in memory to compute a one-way hash that lets us count repeat visits within a single day. The salt used for that hash rotates every day, so the resulting identifier cannot be reversed and cannot be used to link your visits across different days. We treat that identifier as pseudonymous personal data, not as anonymous data.

For each interaction we record:

• The date and time of the interaction
• The pseudonymous daily visitor identifier described above, and a coarse device category only: desktop, mobile, or tablet
• The page path you viewed, with any query string removed, and the page title
• The path of the page you first landed on in your visit
• The domain of the site that referred you — not the full referring address
• Campaign parameters (utm_source, utm_medium, utm_campaign) when present in the link you followed
• A session identifier held in your browser's sessionStorage, which is discarded when you close the tab
• The interaction itself, which is one of: a page view, a scroll-depth milestone, a click on a call-to-action, a click on a link leading off this site, a file download, the start or submission of a form, a pricing plan or pricing tab selection, an expand or collapse of a collapsible section, or the start of video playback

How to opt out. We honor the Do Not Track and Global Privacy Control browser signals. If either is enabled, no analytics event is recorded — the request is discarded before it is written.

Analytics retention. An automated job runs daily and deletes analytics records once they are older than 90 days. Because it runs on a daily cycle, a record may persist for up to one additional day before that job removes it.

We use the information we collect to:

• Provide and improve our enterprise integration services
• Send SMS notifications about your support tickets and system alerts
• Provide customer support services
• Maintain records of your consent and preferences
• Comply with legal obligations
• Analyze and improve our platform

When you opt-in to receive SMS notifications:

• You will receive messages about support tickets, system alerts, and service updates
• Message frequency varies based on your activity and preferences
• Message and data rates may apply
• You can opt-out at any time by replying STOP to any message
• For help, reply HELP to any message

We do not sell, trade, or rent your personal information. We may share your information only:

• With service providers who assist in platform operations and SMS delivery
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property
• With your explicit consent

We maintain administrative, technical, and organizational safeguards appropriate for the services provided, including encryption, access controls, and periodic internal control reviews. Our platform maintains controls mapped to SOC 2 Trust Service Criteria. No SOC 2 Type II attestation, ISO 27001 certification, HIPAA compliance package, annual third-party penetration-test program, or formal third-party penetration-test report is currently claimed unless explicitly stated in a signed procurement response.

We retain your information for as long as necessary to provide our services and comply with legal obligations. SMS consent records are maintained as required by telecommunications regulations.

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of SMS communications
• Withdraw consent at any time
• Data portability (receive your data in a structured format)

Our services are intended for business use and are not directed at children under 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the effective date. For significant changes, we may also notify you via email.